A Guide for Renters

 

When renting a property, it’s important to understand your responsibilities regarding rental payments, maintenance, and ending your tenancy. This guide provides key information to help you navigate these essential aspects of renting smoothly and responsibly.

 

 

Paying Your Rent

 

As outlined in your tenancy agreement, rent must be paid in advance and is due on or before the agreed-upon date. If multiple tenants are listed on the agreement, all parties are jointly and individually responsible for ensuring payments are made on time. To avoid rental arrears or negative marks on your rental record, always communicate with your property manager if you experience difficulties making a payment. Late payments may result in penalties or eviction proceedings in serious cases.

 

 

Bond Lodgement

 

A rental bond is an upfront security deposit paid at the start of a tenancy. This amount is held by the relevant tenancy authority until the end of your lease. The bond helps cover unpaid rent or damages beyond normal wear and tear. Tenants must complete a Bond Lodgement Form, usually processed online, to comply with tenancy regulations. At the end of your lease, the bond will be refunded in full unless deductions are necessary for outstanding rent, damages, or cleaning costs.

 

 

Condition Report

 

A Condition Report is completed at the beginning of your lease to record the property’s condition, both inside and outside. This document must be signed and dated by both the property manager and tenant. Renters have the right to add notes about any existing damage or discrepancies to avoid disputes later.

This report is crucial when moving out, as it serves as a reference to determine if any deductions should be made from your bond. It is essential to review and return the completed Condition Report within the specified timeframe, usually five business days. If not returned, the original report provided by the property manager will be considered final.

 

 

Repairs and Maintenance

 

Timely reporting of maintenance issues is a requirement under tenancy laws. Landlords or property managers have teams of qualified tradespeople to handle both non-urgent and urgent repairs.

 

 

Non-Urgent Repairs

 

If a maintenance issue arises, tenants must submit a written request to the property manager. Failure to report a problem may result in the tenant being held responsible for any additional damages caused by the delay. If a tradesperson is scheduled for a repair and the tenant is not present for the appointment, a service call fee may be charged to the tenant. To avoid this, ensure you are available at the scheduled time or grant permission for the property manager to use an office key.

 

 

Urgent Repairs

 

For urgent repairs, contact your property manager immediately. Urgent repairs are defined as issues that pose a risk to health, safety, or the essential functionality of the property, including:

• Burst water service

• Blocked or broken toilet

• Serious roof leaks

• Gas leaks

• Dangerous electrical faults

• Flooding or severe water damage

• Fire or storm damage

• Failure of essential services such as hot water, gas, electricity, heating, or cooking appliances

• Faults that make the property unsafe or insecure

• Malfunctioning fixtures that cause excessive water wastage

• Major issues with lifts or staircases

 

Ending Your Tenancy

 

If you plan to vacate the property at the end of your lease term, you must provide written notice at least 28 days before your intended move-out date.

If you need to leave before your lease ends, this is considered a lease break. In this case, you are responsible for rent payments until the lease expiration or until the property is re-let. Additionally, you may incur costs such as:

• Lease break fee

• Advertising fees

• National Tenancy Database fees (for screening new tenants)

It’s advisable to discuss your situation with your property manager to understand the financial implications and possible alternatives.

 

 

Cleaning Requirements Upon Vacating

 

Before vacating, tenants must ensure the property is cleaned to a professional standard. This includes:

• Deep cleaning carpets (if required by the lease)

• Removing all personal belongings

• Wiping down surfaces and appliances

• Cleaning windows, walls, and floors

• Ensuring outdoor areas are tidy (if applicable)

•  

Failure to meet these standards may result in bond deductions for professional cleaning services arranged by the property manager.

 

By staying informed about your rights and responsibilities as a renter, you can ensure a smooth tenancy experience and avoid unnecessary complications. Always communicate openly with your property manager and keep thorough records of payments, reports, and agreements to protect yourself throughout your lease.